Frequently Asked Questions
Placing an order is easy! Browse our products, select your desired options (like size or customization details), and click “Add to Cart.” Once you're ready, head to your cart and proceed to checkout to complete your purchase.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For additional options, feel free to contact us.
Custom orders typically take 2-7 business days to create before shipping. You’ll receive updates on your order status via email.
Once an order is placed, it cannot be changed or canceled due to the custom and handmade nature of our products. Please double-check your details carefully before completing your purchase. If you have any concerns, feel free to contact us at info@isolabellaboutique.com.
Once your order ships, you’ll receive a confirmation email with a tracking link. You can use this link to check the status of your package.
Delivery times vary depending on your location and shipping method. Standard shipping typically takes 5–7 business days, while expedited shipping options are available at checkout.
Currently, we do not offer international shipping, but we’re working on it! Stay tuned—updates will be announced soon.
Shipping costs are calculated at checkout based on your location and the weight of your order. We also offer free Ground/First Class shipping on orders over $50.
If your package is lost or arrives damaged, please contact us at info@isolabellaboutique.com within 7 days of delivery. We’ll work with you to resolve the issue promptly.
Due to the handmade and personalized nature of our products, we do not accept returns or exchanges. We encourage you to review all details carefully before placing your order.
We’re unable to process returns or exchanges at this time. However, if there’s an issue with your order, such as a defect or damage, please contact us at info@isolabellaboutique.com, and we’ll make it right.
We do not offer refunds for our products. If your order arrives damaged or incorrect, please reach out to us at info@isolabellaboutique.com within 7 days of delivery, and we’ll assist you.
All sales are final, and our products are non-refundable and non-returnable. Please double-check your order details before completing your purchase.
While our primary focus is on creating high-quality, handcrafted products, not all of our materials are eco-friendly or sustainably sourced at this time. We are continually exploring ways to incorporate more sustainable practices into our process and appreciate your understanding as we work toward this goal.
